The terms and conditions
RULES AND REGULATIONS OF THE ONLINE SHOP
- The EMBASSY INTERIORS online shop, available at www.embassyinteriors.com, is run by Katarzyna Będzińska-Kowalczyk conducting business activity under the Embassy227 Katarzyna Będzińska-Kowalczyk, entered into the Central Register and Information on Economic Activity (CEIDG) kept by the Minister of Economy, tax identification number NIP 8991597427, statistical number of economic activity REGON 020328541
- These Regulations set out the rules for the use of the Online Shop and the rules and procedure for concluding Distance Contracts with the Buyer via the Shop.
- Embassy Interiors – Embassy227 Katarzyna Będzińska-Kowalczyk, entered in the Central Register and Information on Economic Activity (CEIDG) kept by the Minister of the Economy, NIP 8991597427, REGON 020328541
- Seller – a natural person running a business activity under Embassy227 Katarzyna Będzińska-Kowalczyk, entered in the Central Register and Information on Economic Activity (CEIDG) kept by the Minister of the Economy, NIP 8991597427, REGON 020328541
- Client – a natural person, legal person or organizational unit without legal personality, and having the capacity to perform legal acts, which under the terms of these regulations makes a purchase connected directly with the Seller’s subject of business activity.
- Consumer – an adult natural person of full legal capacity, making from the Seller a purchase not directly related to his/her business or professional activity.
- Buyer – both the Consumer and the Client making purchases through the Shop.
- Shop – the online shop run by the Seller at www.embassyinteriors.com.
- Contract – sale contract concluded outside the business premises or at a distance, by electronic means without the simultaneous physical presence of the parties and on the terms and conditions specified in the Regulations, between the Buyer and the Seller.
- Regulations – these shop rules and regulations.
- Order – declaration of will of the Buyer made by means of the Order Form and aimed directly at concluding the Product or Products Sales Contract with the Seller.
- Account – the Buyer’s account in the Shop, it collects the data provided by the Buyer and information about the Orders placed by the Buyer in the Shop.
- Registration form – a form available in the Shop, allowing to create an Account.
- Order form – an interactive form available in the Store enabling placing an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Contract, including the method of delivery and payment.
- Cart – an element of the Shop’s software, in which the Products selected by the Buyer to be purchased are visible, and it is possible to determine and modify the data of the Order, in particular the quantity of products.
- Product – a movable item/service available in the Shop which is the subject of the Sales Contract between the Buyer and the Seller.
- Place of issue – postal address or collection point indicated in the order by the Buyer.
Contact with the Shop
- Address of the Seller: Embassy, 53-110 Wrocław, ul. Sudecka 96/29
- Seller’s e-mail address: firstname.lastname@example.org
- Seller’s phone number: +48605932223
- Seller’s bank account number
ING Bank Śląski SA
Address: ul. Sokolska 34, 40-086 Katowice PL
PL 06 1050 1575 1000 0092 3510 1723 for payments in PLN
PL 33 1050 1575 1000 0092 3138 2160 for payments in EUR
- The Buyer may communicate with the Seller using the addresses and telephone numbers given herein.
To use the Shop, including browsing assortment of the Shop as well as placing an order, the following items are essential:
- An user’s device with Internet access and a web browser such as Mozilla Firefox or Internet Explorer, or Opera, or Google Chrome, or Safari
- active email account,
- cookies enabled,,
- FlashPlayer installed.
- According to the law, the Seller does not bear responsibility for disturbances, including brakes in functionality of the Shop caused by force majeure, unlawful actions of third parties or incompatibility of the Shop with the Buyer’s technical infrastructure.
- Viewing the Shop’s assortment does not require setting up an Account. Placing orders by the Buyer for the Products in the assortment of the Shop is possible either after setting up an Account in accordance with the provisions of Article 6 of the Regulations or by providing the necessary personal and address data to enable completion of the Order without creating the Account.
- The prices in the Shop are given in Polish zloty, euro or US dollars and are gross prices (including VAT), depending on the selected option.
- The final amount to be paid by the Buyer consists of the price for the Product and the cost of delivery, of which the Buyer is informed on the Shop’s website when placing an Order, including the moment of expressing the will thereof to be bound by the Sales Agreement.
- Information about Goods provided on the Shop’s website, in particular their descriptions, technical and utility parameters and prices, constitute an invitation to conclude a contract, within the meaning of Article 71 of the Civil Code.
Creating an Account in the Shop
- To create an Account in the Shop, the Registration Form must be filled in. It is necessary to provide the following data first and last name, e-mail address
- Creating an Account in the Shop is free.
- Logging in to the Account is done by providing the login and password defined in the Registration Form.
- The Buyer has the possibility to delete the Account at any time, without giving any reason and without incurring any fees therefor, by sending an appropriate request to the Seller, in particular by e-mail or in writing to the addresses given in Article 3.
Rules for placing an Order
In order to place an Order the Client shall:
- select the Product which is the subject of the Order, and then click the “Add to Cart” button
- log in or use the possibility of placing an Order without registration;
- if the option of placing an Order without registration has been chosen – fill in the Order Form by entering the data of the recipient of the Order and the address to which delivery of the Product is to take place, choose the type of shipment (method of delivery of the Product), enter the data in the invoice (optional), if different from the data of the recipient of the Order,
- Accept the rules and regulations
- Click the “Order and pay” button and select one of the available payment methods and, depending on the payment method, pay for the order.
Delivery and payment methods offered
- The Buyer may use the following delivery methods of the ordered Product:
- Courier delivery,
- Personal collection available at the address: 53-110 Wrocław, ul. Sudecka 96 suite 29
- The Buyer may use the following payment methods:
- Payment in cash on delivery
- Payment by transfer to the Seller’s account
- Electronic payments
- Detailed information on delivery methods and acceptable payment methods can be found on the Shop’s website.
A copy of the contract of sale
- The conclusion of the Sales Contract between the Buyer and the Seller takes place after the Client places an Order using the Order Form in the Online Shop in accordance with Article 7 of the Regulations.
- After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for completion. Confirmation of receipt of the Order and its acceptance for completion takes place by sending by the Seller to the Buyer an appropriate e-mail message to the Client’s e-mail address provided in the course of placing the Order, which contains at least the Seller’s statement of receipt of the Order and its acceptance for completion and confirmation of conclusion of the Sales Contract. Upon receipt by the Client of the above e-mail, a Sales Contract is concluded between the Buyer and the Seller.
- Completion of an order payable by bank transfer or through the electronic payment system takes place after the payment is credited to the Seller’s account, which should take place within 3 working days of the order placement.
- Sending the subject of the agreement takes place in the term described in the product’s card (on the website), while for orders including many products in the longest term mentioned in the products’ cards. The term is started from the moment of realization of the order.
- The purchased subject of the contract along with a sales note selected by the Buyer are sent through the type of delivery chosen by the Buyer and to the Issue Place in which the item is to be given out and indicated by the Buyer.
- If the Buyer chooses to collect the Product personally, the Product will be ready for collection by the Buyer on the date indicated in the description of the Product. The Buyer will be additionally informed by the Seller about the readiness of the Product to be collected by sending an appropriate e-mail message to the Buyer’s e-mail address provided during placing the Order.
- In case of ordering Products with different delivery terms, the readiness for collection date is the longest one given.
- The beginning of the period of the Product’s readiness for collection by the Buyer shall count as follows:
– If the Buyer chooses the method of payment by bank transfer, electronic payment or payment card – from the date of crediting the Seller’s bank account.
– In case the Buyer chooses the method in cash on personal collection – from the date of concluding the Sales Contract.
- Delivery of the Product to the Buyer is chargeable, unless the Sales Contract provides otherwise. The costs of delivery of the Product are indicated to the Buyer on the pages of the Online Shop during the process of placing an Order, including the moment when the Buyer expresses his/her willingness to be bound by the Sales Contract.
- Personal collection of the Product by the Buyer is free of charge and takes place during the hours appointed by the Seller.
Withdrawal from the Contract
- According to the Art.27 of the Consumer Law, the Client has right to withdraw from the Contract made from a distance, without giving a reason and free of charge, except for the costs determined in the art. 33 and art. 34 of the Consumer Law.
- Deadline for the withdrawal from the contract is 14 days from giving the product out to the Buyer, while sending a statement before the deadline is sufficient to keep the term.
- The statement of withdrawal may be submitted by the Consumer on the form, a specimen of which is attached as Annex 2 to the Consumer Law, on the form available at the following address: https://embassyinteriors.com/wp-content/uploads/2020/04/formularz-zwrotu.pdf
- In case of the withdrawal from the contract, the contract shall be considered as non-concluded.
- The Consumer is obliged to return the shipment to the Seller forthwith, however not later than 14 days from the day in which the Consumer received thereof.
- The Consumer takes responsibility for decrease in value of the product being the subject of the contract and result of its use in a way that went beyond the way necessary for an assessment the product’s character, features and functionality.
- The Seller shall immediately, but not later than within 14 days from the day of receiving the withdrawal from the agreement statement submitted by the Consumer, return the Consumer all payments made by the Consumer, including delivery costs, but in case if the Consumer chose the way of delivery different that the cheapest one offered by the Seller, according to the art. 33 of the Consumer Law, the Seller shall not return the Consumer additional costs.
- The Seller shall reimburse the payment using the same payment method as that used by the Consumer, unless the Consumer has expressly agreed to another payment method which does not involve any costs for the Consumer.
- The Seller may withhold return of the payment received from the Consumer till the moment of getting the product back or delivering by the Consumer a proof of its sending, depending on which event took place earlier.
- The Consumer, in accordance with Article 38 of the Consumer Law, shall not have the right to withdraw from the contract, in particular if the subject matter is a good made to the Consumer’s specifications’ which means non-prefabricated goods made on the basis of an individual choice of or decision by the consumer or intended to meet his or her individual needs.
- Pursuant to Article 558(1) of the Civil Code, the Seller fully excludes liability to Clients for physical and legal defects (warranty).
- The Seller shall be liable to the Consumer on the terms set out in Article 556 of the Civil Code and subsequent ones for defects (warranty).
- In the case of a contract with a Consumer, if a physical defect has been found within one year of the release of the item, it is assumed that it existed at the time when the risk was transferred to the Consumer.
- If the purchased item has an imperfection, the Customer may also:
- Submit a statement on demand for lowering the price;
- Submit a statement on withdrawal from the agreement;
Unless the Seller will interchange an imperfect product into the one free of imperfections or will remove the imperfection forthwith and with no excessive inconveniences for the Consumer. However, if the item has already been replaced or repaired by the Seller or the Seller has not fulfilled the obligation to replace the item with a defect-free item or remove the defect, he or she is not entitled to replace the item or remove the defect.
- Instead of the offered removal of imperfection, the Consumer may demand interchange the product to the one free of imperfections or instead of the interchange the Consumer may demand removal of imperfection, unless providing the product in accordance with the agreement in a way selected by the Consumer is impossible or would require excessive costs in comparison with a method offered by the Seller, whereas when assessing the costs as excessive, value of the item free of imperfections, type and significance of the stated imperfection as well as inconveniences for the Consumer connected with the way of fulfilling are taken into account.
- The Consumer may not withdraw from the contract if the defect is immaterial, or is related to the nature of the material from which the product is made, and arises in connection with the use of the goods.
- If the purchased item has an imperfection, the Consumer may also:
- Demand interchange to an item free of imperfections;
- Demand removal of the imperfection.
- The Seller is obliged to interchange the imperfect item to the one free of imperfections or remove the imperfection within reasonable time with no excessive inconveniences for the Consumer.
- The Seller may refuse to accept the Consumer’s complaint if the defect is insignificant or is related to the nature of the material from which the product is made and arises in connection with the use of the goods.
- The Seller may refuse compensation of the Consumer’s demand if leading the imperfect goods according to the condition included in the agreement in a way selected by the Consumer is impossible or in comparison with the second possible way of leading to the condition in accordance with the contract would demand too excessive costs.
- In case the defective item has been installed, the Consumer may demand from the Seller to dismantle and reinstall it after replacement with a defect-free item or removal of the defect, but shall be obliged to bear part of the related costs exceeding the price of the sold item or may demand from the Seller to pay part of the costs of dismantling and reinstallation, up to the price of the sold item. In the event of the Seller’s non-performance of the obligation thereof, the Consumer shall be entitled to do so at the Seller’s expense and risk.
- The Consumer who exercises rights under the warranty shall be obliged to deliver the defective item at the Seller’s expense to the complaint address, and if due to the type of item or the manner of its installation the delivery of the item by the Consumer would be excessively difficult, the Consumer shall be obliged to make the item available to the Seller in the place where the item is located. In the event of the Seller’s non-performance of the obligation thereof, the Consumer shall be authorised to send back items at the Seller’s expense and risk.
- The Seller is obliged to accept a defective item from the Consumer in case of replacing the item with a defect-free item or withdrawing from the contract.
- The Seller shall, within fourteen days, respond to a statement requesting a price reduction; a statement on withdrawal from the contract; a request to replace the item with a defect-free item; a request to remove the defect. Otherwise, it shall be deemed to have considered the Consumer’s statement or request to be justified.
- The Seller shall be liable under warranty if a physical defect is found within two years from the moment of handing over the item to the Consumer, and if the item is used within one year from the moment of handing over the item to the Consumer.
- The Consumer’s claim for removal of a defect or replacement of an item sold with a defect-free item shall be shall be subject to a time-limit of one year, counting from the day on which the defect was found, but not earlier than two years from the day on which the item was handed over to the Consumer, and if the item sold is used within one year from the day on which the item was handed over to the Consumer.
Out-of-court complaint handling and redress
- Detailed information concerning the possibility for the Consumer to use out-of-court complaint handling and redress procedures and the rules of access to these procedures are available at the offices and websites of poviat (municipal) consumer advocates, social organizations whose statutory tasks include consumer protection, Voivodeship Inspectorates of Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php
- The Consumer has the following examples of out-of-court complaint handling and redress options:
- The Consumer is entitled to apply to the permanent arbitration court referred to in Article 37 of the Commercial Inspection Act of 15 December 2000 (Journal of Laws of 2014, item 148 as amended) to resolve a dispute arising from the Contract concluded with the Seller.
- The Consumer is entitled to apply to the Voivodeship Inspector of Trade Inspection, pursuant to Article 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), for initiation of mediation proceedings to resolve the dispute between the Consumer and the Seller amicably.
- The Consumer may obtain free assistance in resolving a dispute between him or her and the Seller, also using the free assistance of the poviat (municipal) consumer advocate or a social organisation whose statutory tasks include consumer protection (e.g. Federacja Konsumentów [Consumer Federation], Stowarzyszenie Konsumentów Polskich [Polish Consumer Association]).
Personal data in the Online Shop
- The Seller is the Controller of Buyer’s personal data collected through the Online Shop.
- Personal data of the Buyers collected by the Controller via the Online Shop are collected for the purpose of the Sales Contract, and if the Buyer agrees, also for marketing purposes.
- The recipients of the Buyer’s personal data in the Online Shop may be:
- In case of the Buyer who uses the delivery method in the Online Shop by mail or courier, the Controller makes the collected Buyer’s personal data available to a selected carrier or intermediary carrying out shipments at the Controller’s request.
- In the case of the Buyer who uses an electronic payment method or a payment card in the Online Shop, the Controller makes the collected personal data of the Buyer available to the selected entity handling the above payments in the Online Shop.
- The Buyer has the right of access to the content of his/her data and to correct it.
- The provision of personal data is voluntary, although failure to provide the personal data indicated in the Regulations necessary to conclude a Sales Contract results in the impossibility of concluding such a contract.
- The contracts concluded through the Internet Shop are concluded in Polish.
- The Seller reserves the right to make changes to the Rules and Regulations for important reasons, i.e.: changes in legal regulations, changes in payment and delivery methods – in so far as these changes affect the implementation of the provisions of these Regulations. The Seller shall inform the Buyer of any change at least 7 days in advance.
- In matters not regulated by these Regulations, the generally applicable provisions of Polish law shall apply, in particular: Civil Code; Act on the provision of electronic services; Act on consumer rights, Act on personal data protection.
- The Buyer has the right to use out-of-court complaint handling and claim procedures. For this purpose, a complaint may be submitted via the EU ODR Internet platform available at the following address: http://ec.europa.eu/consumers/odr/.